At Ecommerce By Steady, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect the information you provide when you use our eCommerce and chat support services.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Name, email address, phone number, and billing/shipping address.
- Payment details (processed securely through third-party payment gateways).
b. Non-Personal Information
- IP address, browser type, and operating system.
- Usage data, such as pages visited and time spent on the website.
c. Chat Support Data
- Messages and interactions during chat support sessions.
- Any files or information shared via chat for support purposes.
2. How We Use Your Information
We collect your information to:
- Process Orders: Manage orders, shipping, and payment transactions.
- Provide Chat Support: Assist you with inquiries, resolve issues, and enhance support services.
- Improve Our Services: Analyze website usage and improve our offerings.
- Marketing Communications: Send promotional emails, offers, or updates if you opt-in to receive them.
- Compliance: Adhere to legal obligations and prevent fraudulent activities.
3. Sharing Your Information
We do not sell, trade, or rent your personal information. However, we may share your information with:
- Service Providers: Third-party vendors for payment processing, shipping, and analytics.
- Legal Authorities: When required by law or to protect our rights and prevent misuse of our services.
4. Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no online platform is completely secure. Please take steps to protect your account credentials.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enhance your browsing experience.
- Track website performance and user behavior.
- Deliver personalized content and advertisements.
You can manage your cookie preferences through your browser settings.
6. Your Rights
Depending on your location, you may have the following rights:
- Access, correct, or delete your personal data.
- Withdraw consent for marketing communications.
- Object to certain types of data processing.
- Request data portability.
To exercise these rights, contact us at [email protected].
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies before sharing information.
8. Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect data from minors.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Email: [email protected]
Phone: +14793955667
Address: Bahria Town, Lahore Pakistan